Legal Ombudsman Complaints Process
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns, and we will do our best to resolve any issues at that stage.
If you would like to make a formal complaint, then you can read our full complaints procedure here . Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for concerns such as dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability, or other characteristic.
Solicitors Regulation Authority
You can raise your concerns with the Solicitors Regulation Authority
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint independently; this will not affect how we handle your case.
If you would like to see a copy of our complaints procedure at any time, please let us know and we will arrange for a copy of our complaints procedure to be sent to you.
We have eight weeks to consider your complaint. If for any reason we are unable to resolve the problem between us within that timeframe, then you may ask the Legal Ombudsman to consider the complaint. Contact details for the Legal Ombudsman are provided below.
Please be aware that any complaint to the Legal Ombudsman must usually be made within six months of your having received a final written response from us about your complaint. Complaints to the Legal Ombudsman must usually be made within six years of the act or omission about which you are complaining occurring; or within three years from when you should have known about or become aware that there were grounds for complaint. However, the Legal Ombudsman will not accept complaints where the act or date of awareness was before 6 October 2010.
For further information, you should contact the Legal Ombudsman. Contact details are as follows,
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ